TASTE GUARANTEE TERMS & CONDITIONS

Our goal at KFC (Pty) Ltd (“KFC”) is to ensure that our customers (“you”) always receive the unique and great taste that you have come to expect from our food. We are so confident that our products will meet the expected standard and are of good quality, that we are willing to replace your purchase, no questions asked, if you are not entirely satisfied with the taste of it, subject to the below terms and conditions (“the Taste Guarantee Policy”).

01. Applicability

The Taste Guarantee Policy applies to all purchases of KFC branded products (both food and beverage) at all KFC stores within the Republic of Mauritius.

The Taste Guarantee Policy does not apply:

• To products purchased on a third-party platform (i.e Hungry Dodo, Order Manzer etc)
• Where the customer is unable to provide proof of purchase (i.e receipt and photo)
• Where the complaint concerns any other reason – Speed of Service, Accuracy, Size of products …
• Where the customer is unable to return the product in the KFC packaging or has no product to return.

02. In Store Dining

• If you are not entirely satisfied with the taste of your purchase, simply approach any KFC employee to start the replacement process. A purchase receipt not more than 24 hours old together with the KFC product being returned in KFC packaging will be required under this Taste Guarantee Policy
• When requesting a replacement in terms of the Taste Guarantee Policy, you will be required to return the product, in the same condition in which you received it (as far as reasonably possible), to the KFC employee dealing with your complaint
• Should you not have any of the product available anymore or should the condition in which you received the product have been altered, this Taste Guarantee Policy no longer applies, and you will not be entitled to a replacement
• We will gladly replace the product with another one of the same products (after presentation of proof of purchase and the product itself).
• Kindly note that only one replacement will be generated per customer per transaction.

03. Take Away

• This section applies in the case of KFC products ordered, whether at a drive-through or in-store, and which is taken off the premises for consumption at elsewhere/or to be consumed at a later time
• As you will no longer be on the premises when discovering your dissatisfaction, and should you not wish to go back to the store to return the product for a replacement, then in such a case you may report your complaint by phone through the customer care centre on 8000001 and provide a copy of the receipt by email or a messaging app (Messenger) which receipt is less than 24 hours old. You should keep the product in its original packaging for replacement
• Alternatively, you can return the KFC product in its original KFC packaging to the KFC outlet where it was purchased together with proof of purchase for them to assist in replacing the product as per process set out above under clause 2.

04. Delivery

• This section applies when products are ordered via KFC Delivery Mauritius on Messenger or Whatsapp.
• In the case of KFC Delivery, you are required to contact the KFC call centre by phone or the concerned restaurant whose number is available on the website. KFC will arrange for a replacement of product, provided that you provide a photo and order number with full details of the condition in which you received the product. Please note that you will have to hand over the product to the rider in the original packaging.
• Should you lodge a complaint as per above, we will gladly replace the product with another one of the same product.
• Only one replacement will be generated per customer per transaction.
• KFC will not be held liable for failure to respond to delivery men within a 5min timeframe from call which later results to altering the quality of product.

All complaints are subject to investigation to determine the level of authenticity of same, this is to the discretion of KFC.